1. Information We Collect
MetalMasters ("we," "our," or "us") collects information that you provide directly to us when you:
- Request a quote or estimate
- Contact us via phone, email, or contact form
- Visit our website and interact with our services
- Subscribe to our newsletter or updates
Personal Information We Collect:
- Contact Information: Name, email address, phone number, company name
- Project Information: Project details, specifications, service requirements
- Technical Information: IP address, browser type, device information, pages visited
- Communication Records: Email correspondence, quote requests, support inquiries
2. How We Use Your Information
We use the information we collect to:
- Provide quotes, estimates, and project proposals
- Communicate with you about your projects and services
- Respond to your inquiries and support requests
- Improve our website and services
- Send you updates about our services (with your consent)
- Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Email service providers (Formspree), website hosting (Cloudflare)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/HTTPS encryption for all website communications
- Secure form submission through Formspree
- Regular security updates and monitoring
- Limited access to personal information by authorized personnel only
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
You can control cookies through your browser settings, but this may affect website functionality.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications
- Object: Object to processing of your information
To exercise these rights, contact us at rpmetalmasters@gmail.com
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill your requests
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Quote requests and project communications are typically retained for 7 years for business records.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification for material changes (if applicable)
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to access personal information
- Right to equal service and price
12. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: